FAQs

Alfa Chemistry is your trusted partner in the field of plastic manufacturing. You may have some questions before we establish a solid partnership. Therefore, we have compiled a list of frequently asked questions (FAQs) and their corresponding answers for your reference. If you have any further questions or need personalized assistance, please do not hesitate to contact us.

Q: What information do I need to provide for an order?

A: In order to process your order, we need you to provide the following information:

• The type of service and product information you need to order
• Contact person and phone number - in case we need to contact you quickly regarding your order
• Email address - for order confirmation and invoice
• Any special transport instructions

Q: What currency are your prices listed in?

A: All prices are quoted in US dollars.

Q: How long does a quotation take?

A: Usually, we will respond within a few days of receiving an inquiry. If the quotation is delayed due to some special reasons, we will also inform you as soon as possible.

Q: What types of payment methods are available?

A: You can payment by check, wire transfer or credit card (Visa/MasterCard only).

Q: Who is responsible for my project?

A: Alfa Chemistry is equipped with professional technical engineers and sales engineers dedicated to your project. They will provide you with comprehensive guidance throughout the project.

Q: How are your products and services priced?

A: Price depends on the type of product, the type of service and the industry. Please contact us for a detailed quotation to meet your needs.

Q: What should I do if I can't find the material I need?

A: If you have a need for a material, form of material or size of material not listed in the website, please feel free to contact us and we will provide you with a product customization service.

Q: What is your minimum order quantity?

A: There is no minimum order quantity requirement in Alfa Chemistry. Our services can support you from one-off prototypes to medium to high volume production.

Q: How quickly can I get my parts?

A: How quickly you get your parts depends on the part size, quantity needed, and finishing requirements. Please tell us the specific requirements of your project and we will estimate the delivery time for you.

Q: What tolerances can you achieve?

A: The final tolerance of the part depends on a variety of factors, including but not limited to: part size, design geometry, material and surface finish. It can be said that no given set of tolerances is suitable for all processes and materials.

Q: Can my project be kept confidential?

A: Of course. If you need, we can sign a confidentiality agreement with you.

Q: What if I have questions about my order?

A: If you have any questions about your order, please feel free to contact us by email, phone or fax. Whatever your question is, we will help you.