Quality - Alfa Chemistry

At Alfa Chemistry, quality is our prime commitment and forms the foundation on which our business is built. We are committed to providing high-quality products and services to customers worldwide, and are committed to exceeding our customer's expectations for the quality of the products and services we provide. Therefore, we are customer centricity and continuously optimize our processes, systems, and policies to achieve excellent levels quality. We achieve total quality performance through following four aspects.

Customer Satisfaction

Customer satisfaction is always our primary concern. Bringing the superior customer experience is the core of our quality policy. We are committed to taking a proactive approach, listening to our customers' needs, anticipating their needs, and providing them with the best and personalized products and services. We also provide reasonable and satisfactory solutions in the first time for any problems reflected by our customers and will make every effort to meet any requirements put forward by our customers. In addition, customer satisfaction surveys will be conducted every year.

Supplier Management

Alfa Chemistry considers suppliers to be an important part of our quality management. Quality raw material supply is an essential part of production of high quality products. Therefore, we involve our suppliers in our quality management. Alfa Chemistry will regularly evaluate the suppliers' product compliance, customer service, work efficiency, business communication and other cooperation potential identification information, in order to control the quality of our products and services from the source.

Product Quality Control

Alfa Chemistry will strictly control every step of product synthesis and production to ensure product quality and compliance. In this process, we test the structure, purity, physicochemical properties and application properties of the products to ensure that the products meet customer requirements and achieve the best performance. In addition, we provide a wide range of product technical documents. Standard documents include:

Specification Sheets

Certificate of Analysis (COA)

Material Data Safety Sheets (MSDS)

Quality Management System

Alfa Chemistry has established a Quality Management System that is certified according to the ISO 9001:2015 standard. With this quality system, we are committed to continually improving business performance, processes, product and service. We can also add any other necessary requirements to achieve your desired level of quality control.